REFUNDS
LabTestingSolutions is dedicated to providing accurate and timely testing services. We aim to make our processes and policies transparent and easy to understand. This refund policy outlines the specific circumstances under which a refund can be issued.
1. General Policy: Services Rendered are Non-Refundable
Once a drug test has been administered and the corresponding results have been processed and delivered to the designated recipient (e.g., probation office, employer), the service is considered complete and fulfilled.
No refunds will be issued for tests that have been taken and for which results have been provided. This is because the service you purchased has been fully rendered, making the transaction valid and final under consumer law.
2. Eligibility for a Refund
A refund may be considered only under the following specific condition:
Unused Test Purchase: You may be eligible for a refund if you can provide verifiable proof of payment for a test barcode that was never used to check in for a test.
3. Submitting a Refund Request
To ensure all requests are handled accurately and efficiently, all refund claims must be submitted through our official online form.
Official Refund Request Form: All refund requests must be initiated by completing the form at the following link: https://forms.gle/TAHDnvbBuC9wep1V8
Communication: All correspondence regarding financial matters, including refund requests, must be conducted via email for documentation and security purposes. Phone support for financial disputes is not available.
4. Required Information for a Refund Claim
For a refund request to be processed, you must provide accurate and verifiable information that directly links your payment to an unused service. Inaccurate or incomplete information will result in the denial of your request.
The following information is required:
Proof of Purchase: A receipt or transaction record that clearly shows the payment.
Barcode Number: The specific barcode number associated with the payment you are requesting a refund for.
Matching Transaction Data: The payment information you provide (e.g., the last four digits of the credit card) must match the transaction data associated with the unused barcode number in our payment system (Stripe.com).
5. Duplicate Payment Claims
If you believe you were charged twice for a single test, you must provide proof for both transactions.
We will investigate your claim by comparing the two transaction records against our check-in system.
If our records show that one payment corresponds to a test that was taken and resulted, and the second payment corresponds to a barcode that was not used, a refund will be issued for the unused barcode only.
A claim that you were instructed to re-purchase a test must be substantiated with evidence of an unused barcode from the second transaction.
6. Data Privacy and Verification
To protect your privacy, your personal payment data is anonymized between our systems and our payment processor, Stripe.com. Therefore, it is imperative that you provide accurate barcode and transaction numbers so we can locate and verify the specific charge in question. We cannot process refunds based on mismatched or unverified data.
7. Finality of Decision
This matter will be considered closed until a proper refund request form is submitted with all the required, accurate information. All decisions made by our billing department after a thorough review are final.
Payments
We understand that encountering a payment decline can be frustrating. While we strive to provide a seamless checkout experience, various factors can occasionally interrupt this process. Rest assured, most payment issues are easily resolved.
Common Causes of Payment Declines
To help you understand why a payment might be unsuccessful, we've outlined the most common reasons:
Issues Originating from Your Financial Institution
Insufficient Funds: Ensure your account has sufficient funds to cover the purchase amount.
Security Measures: Banks employ sophisticated fraud prevention systems that may flag unusual transactions, such as:
Purchases exceeding your typical spending patterns.
International transactions.
Transactions involving specific keywords (e.g., "drug testing," which can sometimes trigger security alerts).
Account Restrictions: Your account may have temporary holds, freezes, or limitations placed by your bank.
Card-Specific Problems
Incorrect Card Details: Double-check that the card number, expiration date, and CVV code are entered accurately.
Expired Card: Verify that your card is still valid.
Card Reported Lost or Stolen: If your card has been compromised, your bank may have blocked its use.
Technical Difficulties
Payment Processor Errors: Our payment processor (Stripe) or your bank's system may experience occasional technical issues.
Website or Browser Errors: Problems with your internet connection, browser settings, or outdated browser versions can interfere with payment processing.
Autofill Errors
Incorrect Data: Autofill features can sometimes populate forms with outdated or incorrect information. Always review pre-filled data before submitting.
Extra Spaces: Autofill might add extra spaces in fields, causing validation errors.
Browser Cache and Cookies: Outdated cache and cookies can interfere with form submissions. Clearing them often resolves these issues.
Computer-Related Issues
Pop-up Blockers: Ensure that pop-up blockers are not preventing payment confirmation windows from appearing.
Firewall Settings: Your firewall might be blocking the connection to the payment gateway. Temporarily disabling it (with caution!) may help.
Antivirus Software: Some antivirus programs can interfere with online transactions. Check your antivirus settings or temporarily disable it (with caution!).
Operating System and Browser Compatibility: Using outdated operating systems or browsers can lead to compatibility issues with our website's payment processing features.
Troubleshooting Steps
If you encounter a payment decline, we recommend the following steps:
Verify Your Card and Account Details: Carefully review all entered information and confirm that your account has sufficient funds.
Contact Your Bank: If you suspect the issue lies with your bank or card, contact their customer service department directly. They can provide specific details about the decline and assist with resolution.
Clear Browser Cache and Cookies: If you suspect autofill or browser-related issues, clear your browser's cache and cookies.
Try a Different Browser or Incognito Mode: Attempt the transaction using a different browser or incognito mode to eliminate potential browser-specific problems.
Try an Alternative Payment Method: If available, consider using another payment method, such as PayPal or a different card.
Contact Us: If you've exhausted the above steps and are still experiencing difficulties, our customer support team is ready to assist you.
We appreciate your understanding and cooperation as we work together to ensure successful and secure transactions.
We fearlessly push forward where others hesitate.
© Since 2011 Lab Testing Solutions
1-866-777-8667