AI Data

Commons Questions Answered

LTS Team

3/15/20249 min read


Q: I need to purchase a drug test for probation. A: For probation drug testing, please visit Our online process is streamlined for your convenience. For further assistance, submit a ticket through our help desk.

Q: The location is giving a barcode error or cannot find my name. A: If you're experiencing barcode issues, please check your email's SPAM folder for the barcode number. For further help, visit our website's help section or submit a ticket for prompt assistance.

Q: Can you help me change locations for probation testing? A: To change your testing location, use our website and click on the locations tab for alternatives.

B2B and DOT:

Q: Employer Setting Up a New Account? A: To set up a new employer account, please visit our website and navigate to the account setup section. For a streamlined experience, our website offers all the necessary tools and resources. If you encounter any issues, our support team is available through the website's chat feature.

Q: Can you help with DOT (Department of Transportation) requirements? A: We offer DOT-compliant testing services. For detailed information and to get started, please visit our DOT section on the website. Our online resources provide comprehensive guidance, and for personalized assistance, feel free to use our chat support or submit a ticket.

Q: What is DOT drug testing and who needs it? A: DOT drug testing is mandated by the Department of Transportation for safety-sensitive employees in the transportation industry. This includes truck drivers, pilots, train engineers, and others. For detailed requirements and to get started with DOT drug testing, please visit our DOT section on our website.

Q: How do I set up DOT drug testing for my employees? A: To set up DOT-compliant drug testing for your employees, please visit our DOT services page. We provide all the necessary tools and resources for compliance. For assistance in setting up or managing your DOT testing program, our online support team is available via chat or ticket submission.

Q: What substances does a DOT drug test screen for? A: A DOT drug test typically screens for marijuana, cocaine, opiates, amphetamines/methamphetamines, and phencyclidine. For more information on DOT testing procedures and substances screened, please visit our website or contact our support team for guidance.

Q: Are there specific procedures for DOT drug testing? A: Yes, DOT drug testing follows specific federal guidelines and procedures. This includes the testing method, collection process, and handling of results. For a comprehensive guide on DOT testing procedures, please visit our DOT section on the website. If you have specific questions or need assistance, our support team is ready to help through our online resources.


Q: Are you here for legal, custody, DUI, minority in possession, or other law matters? A: For legal-related drug testing, including DUIs and custody cases, please use our dedicated legal section on the website. Our platform offers specific guidance for these scenarios. For more personalized assistance, we recommend submitting a ticket through our help desk.

Q: Is this test being done for legal reasons? A: If your test is for legal purposes, select 'Legal' during your online ordering process for appropriate guidance. Our website provides clear instructions for legal testing. For any queries or specific requests, our chat support is here to assist you.

Q: I need a drug test as part of a court order. What do I do? A: Court-ordered drug tests can be arranged through our website. Visit our legal testing section for a step-by-step guide on how to proceed. For any complexities, please don't hesitate to contact us via our online chat or submit a ticket.

Q: What are the legal implications of drug testing for employment? A: Legal implications of drug testing for employment involve complying with state and federal regulations, ensuring nondiscrimination, and adhering to privacy laws.

FAQ - General:

Q: How to purchase a drug test? A: To purchase a drug test, visit Our user-friendly website guides you through the process, ensuring a smooth experience. For any queries or assistance, our online chat support is ready to help.

Q: What's the difference between a 5-panel and 10-panel drug test? A: A 5-panel drug test screens for common substances like THC and opiates, while a 10-panel test includes additional substances like benzodiazepines and barbiturates. For more detailed information, please visit our website or contact our support team.

Q: Can you describe the purposes of your visit? A: We cater to a variety of testing needs, from employment to legal purposes. Please specify your requirement for personalized guidance, or explore our website for more information on different types of drug tests.

Q: What if I can't provide enough urine at the test? A: If you're unable to provide enough urine for the test, don't worry. You will be given a reasonable amount of time to hydrate and try again. For more information on test procedures, visit our FAQs section on the website.

Q: Are my results confidential? A: Absolutely, your test results are confidential. We adhere to strict privacy protocols. For personal use orders, only you will have access. For employer-ordered tests, results are shared as per guidelines. More details on confidentiality can be found on our website.

FAQ - Background Checks:

Q: What are the different types of background checks offered? A: We offer a variety of background checks including National Criminal Database Checks, Sex Offender Registry Checks, and Federal District Court Criminal Record Checks. For detailed descriptions and turnaround times, please visit our website's background check section. For further assistance, you can submit a ticket through our online support.

Q: How long does it take to get background check results? A: The turnaround time varies based on the type of check. For example, National Criminal Database Checks are typically same day, while County Court Criminal Record Searches can take up to 3 business days. For more specific timelines, please refer to our website or contact our support team for assistance.

Q: What types of background checks are offered (e.g., National Criminal Database Check)? A: Lab Testing Solutions offers various types of background checks, including National Criminal Database Checks, which search multiple databases for criminal records.

Q: How long do background checks take? A: The turnaround time for background checks varies, with some checks like the National Criminal Database Check being completed on the same day.

Q: What information is included in different types of checks? A: Different background checks include varied information, such as criminal records, employment history, and education verification, depending on the type of check.

FAQ - Drug Testing:

Q: How long does it take to get drug test results? A: The turnaround time for drug tests varies. For instance, a 5-panel urine drug test typically takes 24 to 72 hours. Confirmation testing may add additional time. For more specific information about different test types and their turnaround times, please visit our website or contact our support team.

Q: Can employers require pre-employment drug screening? A: Yes, employers can require drug screenings for pre-employment. For guidelines and setup, visit If you need immediate assistance on setting up a program, we can send a link with more details.

Q: Is urine testing the best method for drug testing? A: Urine testing is widely used for its reliability. We also offer hair and saliva testing. Explore the options at, and if you're unsure which test to choose, we can guide you via a quick link.

Q: What substances are typically tested in a drug screening? A: Our panel tests range from 5-panel to 12-panel, each covering various substances. For a detailed breakdown, visit Should you need help choosing, we're here to assist.

Q: Can an employee be fired for failing a drug test? A: Termination policies vary based on company policy and test results. Learn more about handling positive results at For complex scenarios, we can provide additional resources.

Q: How accurate are drug screening results? A: Our tests are highly accurate for both positive and negative results. For details on test accuracy, check For specific accuracy concerns, let us know, and we can offer more information.

Q: What types of drug screening programs are available? A: From pre-employment to DOT-regulated screenings, we offer various programs. Check for a full list. If you need help selecting a program, we're just a message away.

Q: Are drug tests court admissible? A: Many of our tests are suitable for legal purposes. For legally compliant testing, visit Ready to purchase? We can send a direct link to proceed with your order.

Q: Can employers select employees for drug screenings? A: Yes, under specific conditions. Visit for detailed information. If you have specific scenarios in mind, we can provide tailored advice.

Q: What if an employee refuses drug screening? A: Handling refusals depends on various factors. Visit for guidance. If you encounter a specific case, reach out, and we can discuss the best approach.

Q: What about testing for marijuana use? A: Marijuana testing policies vary. For the latest guidelines, visit If you're forming a company policy and need advice, we can provide further insights.

Q: How does Lab Testing Solutions conduct drug tests? A: Lab Testing Solutions conducts drug tests by collecting a specimen at a collection site, which is then sealed and shipped to an accredited laboratory for testing using methods like immunoassay and GC-MS.

Q: What is the turnaround time for drug test results? A: Most drug test results are available within 24-48 hours of being received by the lab, with some labs providing results more quickly and others taking longer.

Q: What happens if a drug test result is positive or invalid? A: If a drug test result is positive or invalid, it undergoes further analysis and review. The Medical Review Officer then determines the final drug test results.

Q: How are drug tests confirmed for accuracy? A: Drug tests are confirmed for accuracy using quality control measures like splitting specimens for testing at different labs and using blind specimens to test lab accuracy.

Q: What are the different panels of drug tests offered (5-panel, 10-panel, etc.)? A: Lab Testing Solutions offers various drug testing panels, including 5-panel, 10-panel, and more, each testing for different substances.

Q: What substances are tested in each panel? A: Each panel tests for different substances, such as THC, opiates, PCP, cocaine, amphetamines, and others, depending on the specific panel selected.

Q: What is the procedure for observed drug tests? A: Observed drug tests involve a same-gender observer who ensures the integrity of the specimen collection process to prevent tampering or substitution.

Q: How does probation drug testing work? A: Probation drug testing involves a collaboration with legal entities to provide transparent and fair testing, with easy access to locations and tracking from purchase to collection.

Q: What are the options for drug testing while traveling? A: For individuals traveling, Lab Testing Solutions offers options at partnering collection centers nationwide. Tests can be ordered online or via phone.

Q: How are random drug tests handled for ongoing requirements? A: Random drug tests for ongoing requirements are conducted impartially and may be part of an annual physical exam or based on indications of performance or safety risks.

Q: What is the role of Medical Review Officers in the drug testing process? A: Medical Review Officers (MROs) review lab results and conduct interviews to discover any medical explanations for non-negative results, ensuring the accuracy and integrity of tests.

Q: How do they ensure the integrity and accuracy of drug test results? A: MROs use their expertise in pharmacology and toxicology to interpret test results, considering any prescription medications that might affect the outcome.

FAQ - Locations and Results:

Q: How do I access my drug test results? A: If you have purchased a drug test, check your email for the original purchase receipt with login information to access our online portal. If you encounter any issues, please use our website's chat feature or submit a ticket for assistance.

Q: I need to change my testing location. How can I do this? A: To change your testing location, you can use our location finder on the website. If you need to switch between lab brands, fill out the form on our website. For any difficulties, our support team is available to assist you through chat or ticket submission.

Q: How to access drug test results? A: Drug test results can be accessed via the Lab Testing Solutions online portal, with an email notification sent once results are ready.

Q: How to make an appointment for drug testing? A: Appointments for drug testing can be scheduled online or by phone, with a registration barcode provided for testing at a selected clinic.

Q: What to do if a barcode number is not working? A: If a barcode number is not working, contact Lab Testing Solutions for assistance or troubleshooting. The issue may involve checking the barcode validity or reissuing a new one.


Refund Process: Request a refund for a test not taken. Detailed guidelines and request submission available. Link:

Locating Testing Facilities: Use our location finder to find the nearest testing facility, including address and hours. Link:

Assistance and Support: Access FAQs, troubleshooting, and general support for our services. Link:

Admin Portal Access: Manage your account, view test results, and handle administrative tasks. Link:

Billing and Payments: View invoices, make payments, and manage billing-related queries. Link:

Changing Laboratory Brands: Switch seamlessly between lab providers like Quest and LabCorp. Link:

Submitting a Help Ticket: Get personalized assistance for specific issues or queries. Link:

Checking the Status of Results: Track the progress and updates of your test results. Link: